Beginning on Saturday, Feb. 28th and continuing through Monday, March 1st the BurstNET network experienced extended periods of downtime. The outages appear
to have been caused by multiple variables in several facilities. During the outages, extensive testing, maintenance, and replacement of gear in our Scranton
facility, in our Philadelphia facility, and in our fiber providers facilities was performed. Much of this maintenance is only possible during a total outage
such as this. Possible problematic pieces of equipment and cabling were found in all facilities, including the apparent cause of the recent packet loss
issues over the last 2 months (...our tests show 0% packet loss since restoring of service this evening). The basic summary is that our fiber provider had
gear that needed to be swapped out due to errors, and we had one piece of network gear and 2 fiber cables that also showed errors. It is basically
impossible to exactly pinpoint which piece caused the issue. Likel
y, any one of these by themself would have caused difficult to track and diagnose issues (such as low-level packet loss) but, when combined, seemed to
trigger this weekends outages.
Due to customer feedback, BurstNET Management realizes that many of our customers were not satisfied with the perceived handling of this crisis. We will be
meeting to seriously evaluate and discuss the outage and our response to it, as well as to discuss possible solutions for avoiding further problems of this
magnitude.
If you are currently experiencing CPanel licensing issues, you may reload your license by typing:
/usr/local/cpanel/cpkeyclt
All services should be fully restored now network-wide, including; network connectivity, software, and servers.
If you have any further issues currently, please contact our support team per normal methods.
Your support and encouragement during the outage has been much appreciated.
We appreciate your past business, and thank you for sticking with us during these issues.
We look forward to providing a higher level of service and support to you now that the repairs have been completed.
We apologize for the large inconvenience, and thank our customer base for their patience.
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